Returns & Exchanges

At UGREEN US, we stand by the quality of our products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a straightforward process for returns and exchanges to ensure your tech needs are met.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@ugreen.com with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.

• 3.
  Ship the Item

  Affix the provided shipping label or use a traceable carrier to send the package back to our designated warehouse address provided in the RMA instructions.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects the returned item, we will process your refund to the original payment method or ship your replacement within 3-5 business days.